General information

Dear Guest,

A warm welcome to Astoria Hotel Gent. We are delighted to have you with us and will do everything possible to make your stay unforgettable. Therefore, your opinions and suggestions are very important to us. Should you notice any issues during your stay that require immediate action, please contact reception. We will do our best to solve the problem immediately.

Thank you for choosing us and we hope you have a pleasant stay.

Jeffry & Tara | Managers of Astoria Hotel Ghent.

Do you have any questions about Ghent, transportation options or our facilities? Our reception team is happy to assist you during opening hours (7:00 AM - 8:00 PM).

You can reach the reception directly via the top button on the telephone in your room.

We are happy to help you with practical information, recommendations and any questions regarding your stay.

Smokers are welcome downstairs in the garden, accessible from the reception or at each entrance.

If you would like a room with a terrace, please ask for a BRILLIANT ROOM or a WONDERFUL ROOM. If you do smoke in the room we charge a supplement of 250 EURO.

As a guest you can log in to our wifi network for free

Network: Astoria |  Password: astoriagent

On request you can have emails sent via our hotel, our address: info@astoria.be

We kindly ask you to check out by 11:00 AM at the latest.

If you would like a later check-out, please contact the reception to inquire about availability.

Unauthorised late check-outs may result in an additional night's charge at the applicable room rate.

Need assistance with your luggage? Please contact the reception using the top button on the telephone in your room, and we will be happy to assist you.

After check-out, you may also leave your luggage with us free of charge until 8:00 PM.

Would you like to use our laundry and dry-cleaning service? Please bring your laundry to the reception before 9:00 AM, and you can collect it again the same day from 6:00 PM onwards.

This service is available from Monday to Friday.

The laundry form can be requested at the reception. Our team will be happy to assist you.

Looking for an original gift? Astoria Hotel Ghent gift vouchers are the perfect present for any occasion.

Ask our reception team about the available options or easily order your gift voucher online via the link below.

Astoria Hotel is located outside the low-emission zone. If you leave your car in our parking lot, you do not need to register your car.

Useful info if you want to reach the old town by car:

Ghent city center will be a low-emission zone from January 1, 2020. Tourists with foreign license plates must always register their car regardless of Euronorm and fuel type.

As the Belgian weather can sometimes be unpredictable, we offer umbrellas for guests who would like to stay dry while exploring the city. They are available in the Food Corner for €7.50.